Common Errors

Based on our research, below is a list of common non-customer-centric expressions being used in our "professional" environments.
Project Alpha, precisely the 13 codes of customer-centric expressions, provides professional alternatives to all of these. 
With the implementation of Project Alpha, junk expressions, like the ones listed below, will be eliminated from your organization and your staff will use standard, professional and customer-centric expressions and codes to communicate with your customers:

S/No	Non-Customer-Centric Expressions	CID-F
1	Let me have your ATM card.
2	Shebi I told you before
3	Now you can see yourself
4	You have come again abi?
5	How many times have I told you?
6	How many times will I tell you that?
7	So you mean you didn't hear me?
8	How many times will I repeat myself?
9	Oga, if you are not ready let me attend to the next customer
10	If you don't have your documents there is nothing I can do
11	You have not done what you are supposed to do
12	Have you done what you are supposed to do?
13	You didn't do the right thing
14	So what?
15	Haven't I explained this to you before?
16	You think I don't know what I'm doing abi?
17	Don't you understand simple English?
18	You can take it or leave it
19	You can do what you like
20	Shebi I told you not to do it that way
21	And then?
22	Please be fast I have other things to do
23	Please be fast I have other customers waiting
24	Can't you see this is not correct?
25	Oga, you can see I'm busy
26	Can't you see I'm busy with a customer?
27	You say wetin?
28	So what are you supposed to do next?
29	Shebi…
30	Abi…
31	Shééé
32	Let me have your pen.
33	Let me have your ID
34	Oga, wait till Monday
35	You have to migrate to our new package.
36	Can't you sign here?
37	You have to come back by 2pm.
38	You have to visit our other branch.
39	You have to cut the call
40	You have to come closer to the table
41	You have to stand up
42	Can't you speak louder?
43	Oga, just sit here first
44	I have to see a photocopy
45	Shééé you will see the MD?
46	Shééé you will call our helpline?
47	Can you write down your name here?
48	You have to show me an ID.
49	I have to transfer you to my supervisor
50	Stop calling me Miss
51	You have to submit your NYSC certificate
52	You have to recharge your account
53	Are you not supposed to load less than $50?
54	I thought I told you to come back before 2pm?
55	Are you not supposed to dial 737?
56	You are supposed to know better
57	I told you we have a new helpline
58	Can't you see the date?
59	I thought I asked you to come with a valid means of ID?
60	You were supposed to come with your birth certificate.
61	I can’t give you his balance.
62	I can't do that
63	I can't activate it
64	I can't see your account details
65	I can't place the order now
66	Sorry, I can't be of assistance, we don't sell brand new cars here
67	I can't give you a new modem. We are out of stock.
68	Don't pick calls here
69	Don't put your bag there
70	Don't eat in the office
71	Don't light that cigarette
72	How do you expect me to know that?
73	Oga, don't take the pen away
74	Can't you see that the date is incorrect?
75	Repeat yourself
76	You have to call out your account number again
77	Go and get a pen
78	You need to call your husband
79	You need to re-write your details here
80	You are wrong sir
81	That is not true!
82	It is not my fault.
83	What do you want me to do?
84	So what do you want me to tell you?
85	There is nothing I can do about it
86	You have no choice
87	Take…
88	I'm coming
89	Is it my fault?
90	hehen!
91	Wait for your turn
92	Oga wait first!
93	It's your fault
94	It’s not yet your turn!
95	What did you say the issue is again?
96	Please go there, someone will attend to you
97	Wetin be your name?
98	There’s nothing I can do for you
99	I have other customers to attend to
100	There are other customers waiting on the queue
101	I will not repeat myself
102	Please let me land
103	You are not listening
104	Can I finish?
105	Listen first!
106	We can’t do that
107	I’m sorry, I can’t help you
108	There is nothing we can do about it
109	We don't have it
110	You are still owing us. That's why.
111	Oga, don't block the AC
112	Shééé, you will use the ATM Machine?
113	So, what are you supposed to do next?
114	Oga!
115	Bros!
116	Oga Sir!
117	Chairman!
118	What kind of thing is this?
119	You should have known that by now!
120	You have to pay $200 or nothing will happen
121	We don't do that here!
122	Oga, this is an office environment!
123	Can't you see the signboard?
124	You too go and read our flyer
125	That is what I've been saying since morning!
126	At least you should know our tarrif by now!
127	I've told you our systems are down
128	What else do you want me to tell you?
129	How do you expect me to give you the balance? I just told you our systems are down
130	Can't you do it yourself?
131	Oga Sir, what you said doesn't make sense!
132	Now see what you've caused
133	I told you to wait here
134	Don't tell me you don't know your account number!
135	So whose fault is it?
136	Don't you know how to spell your name?
137	So you mean you can't do it. As simple as it is!
138	Just go back and read the instructions again
139	We don't allow that here!
140	You did not win. Simple!
141	If you like pay, if you like don't pay. It's your business.
142	It's none of my business!
143	How is that my business?
144	Let's say you listened to me, all these won't have happened
145	I don't care what you think!
146	That's the policy. Simple!
147	If you like you can call the MD. That's the new rule!
148	You just have to wait!
149	If you can't wait, then go!
150	I've said my own, you can do what you like!
151	I'm not the one that took your money! It's the new rule!
152	Listen to me first!
153	After that, what are you supposed to do next?
154	Let me finish!
155	I have finished with you!
156	I am through with you!
157	There is nothing else I have to say more than that!
158	That is all I have to say!
159	Oga, what is that your name again?
160	Remind me that your name again
161	Abeg… See Code 1 of the 13 Codes of Customer-Centric Expressions.